Welcome to Craft and Tell! By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully before placing an order.
  • The website www.craftandtell.com is owned and operated by Craft and Tell.
  • By using our website, you agree to comply with these Terms & Conditions and our Privacy Policy.
  • We reserve the right to update, modify, or change any part of these terms without prior notice.

Product Information

  • We strive to display our products as accurately as possible; however, slight variations in color, texture, or size may occur due to lighting or screen settings.
  • All jewellery is handcrafted or curated, and minor irregularities are part of its uniqueness.

Pricing & Payments

  • All prices listed are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
  • Craft and Tell reserves the right to change prices or discontinue products without prior notice.
  • Payments must be completed through secure payment gateways available on our website.

Orders & Shipping

  • Orders are processed once payment is confirmed.
  • Shipping timelines are mentioned on the product page, but delays may occur due to unforeseen circumstances.
  • We are not responsible for delays caused by courier partners or natural events.

Exchange & Credit Note Policy

  • We do not offer refunds.
  • Exchanges or credit notes are only available if the product is damaged, defective, or incorrect upon delivery.
  • Exchange requests must be raised within 7 days of receiving the order.
  • Please refer to our Exchange & Return Policy for complete details.

Cancellations

  • Orders can be cancelled within 12 hours if not yet shipped.
  • Custom or personalized jewellery cannot be cancelled once in production.

Intellectual Property

  • All content on this website—including text, images, designs, and logos—is the property of Craft and Tell and may not be reproduced or used without permission.

Limitation of Liability

  • Craft and Tell shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

Governing Law

  • These Terms & Conditions are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts in India.