Ivory Heart Charm Golden Necklace

Order Processing

• All orders are carefully handcrafted and processed within 1–3 business days.
• You will receive a confirmation email once your order is placed and another when it ships.

Shipping Options

• Standard Shipping: 3–7 business days.
• Express Shipping: 1–3 business days (additional charges apply).
• International Shipping: Available to most countries. Delivery times vary based on location and customs.

Packaging & Security

• Each piece is packaged in our signature jewellery box, perfect for gifting and protection.
• We ensure discreet and secure packaging to keep your order safe in transit.

Tracking Your Order

• Once your order ships, a tracking number will be emailed to you.
• You can track your delivery status anytime through our website or courier’s portal.

Delivery

• Deliveries are made Monday to Friday, excluding public holidays.
• Please ensure that someone is available to receive and sign for your parcel.

Delays & Support

• While we strive to deliver on time, unexpected delays (customs, weather, courier issues) may occur.
• For any shipping concerns, contact our support team at info.craftandtell@gmail.com with your order number.