Privacy Policy

Welcome to Craft and Tell ("Company", "we", "our", or "us"). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website www.craftandtell.com, powered by WooCommerce.

1. Applicability

This Privacy Policy is published in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

A. Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely)

B. Non-Personal Information

  • IP address
  • Browser type and device details
  • Operating system
  • Page visits and session data

3. How We Use Your Information

  • To fulfill orders and provide customer service
  • To send updates on your orders and shipping
  • To improve website functionality and user experience
  • To send marketing emails (only if you opt in)
  • To comply with legal requirements

4. Sharing of Information

We do not sell your personal information. We may share data with:

  • WooCommerce plugins for payments, shipping, analytics
  • Trusted third-party providers (e.g., payment gateways, logistics)
  • Government authorities when required by law

5. Cookies and Tracking

We use cookies to:

  • Remember your cart and preferences
  • Enhance user experience
  • Analyze site traffic via Google Analytics

You can manage or disable cookies via your browser settings.

6. Payment and Security

All transactions are secured via trusted payment gateways such as Razorpay, PayU, Paytm, etc. We use SSL encryption and follow best security practices to protect your data.

7. Your Rights (India)

You have the right to:

  • Access and correct your personal information
  • Withdraw consent for promotional communication
  • Request deletion of your account (subject to applicable laws)

To exercise these rights, contact us at: info.craftandtell@gmail.com

8. Data Retention

We retain your data only as long as necessary to fulfill the purpose for which it was collected or to meet legal requirements.

9. Children’s Privacy

We do not knowingly collect information from children under the age of 18. Our website is intended for adult users only.

10. Third-Party Links

Our site may link to other websites. We are not responsible for the privacy practices or content of third-party websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with a revised date.